 | Level of Support |
 | We pride ourselves on the depth of personal support we provide our | |
| clients. | ||
| We are available to answer your questions and concerns whenever you | |
| need us throughout the process. | ||
| We are accessible to our clients. You can contact us by phone, email, fax, | |
| and postal mail. You can schedule a face-to-face conference with our staff when you feel its important. |
| Each Child is an Individual |
| Your child is an individual to us. Our services are designed to meet his or | |
| her particular needs. | ||
| We individualize our process and strategy to meet your needs and goals. | |
| We strive to make the process of obtaining special education services as | |
| painless and understandable as possible. | ||
| We have been through this process with our own families. We have lived | |
| through what you are going through. We understand! |
| The Advocacy Process |
| Our special education advocacy staff will attend meetings with you, | |
| observe programs with you and help you get through the daily anxiety- provoking grind of obtaining the services your child needs. | ||
| We will help you obtain the necessary evaluations and reports from | |
| experts who are knowledgeable in their fields and will testify on your child's behalf if necessary. | ||
| We will help you to understand evaluations and test results, and formulate | |
| an appropriate plan for your child's education. | ||
| We will help you identify appropriate programs, schools and services. | |
| Our goal is to get the services your child requires while avoiding litigation | |
| when possible. |
| When Litigation Is Necessary |
| We do our utmost to settle your case with the best possible outcome for | |
| you and your child. Historically, we settle approximately 85% of our clients' cases to the clients' satisfaction. | ||
| When special education advocacy is not sufficient and an Impartial | |
| Hearing or other litigation is the best option, we can provide you with a member of our team of hand-picked affiliated special education attorneys to present your case in the legal forum. These attorneys work closely with the advocacy team to develop a strategy for presentation of your case. The attorneys are practiced litigators who are able to combine their litigation skills with an in-depth knowledge of special education law. | ||
| We are not afraid to litigate when necessary. We do not encourage our | |
| clients to accept inappropriate settlement offers in order to avoid a hearing. |
| The Collection Process |
| If your settlement or Impartial Hearing results in payments to you by the | |
| local school district, we have dedicated staff who will organize and submit your documentation to the appropriate party. (You didn't think they just paid you, did you?) | ||
| This strategy is designed to get you payment as fast as possible. | |
| We will assist in collection of monies from local school districts for parents | |
| who have utilized other parties to obtain their awards. |
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| How We Are Different |
| SUSAN LUGER ASSOCIATES, INC. Special Education Advocates |
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